Claims Admin

The primary role of this position is to support Claims Adjusters located in North America by completing various tasks as instructed. The Claims FNOL Handler will be responsible for a range of activities, including receiving and registering claims, reviewing insurance policies, documenting claims, and coordinating with adjusters, keeping detailed records of claim-related interactions for compliance and future reference and ensuring that all work is completed accurately and efficiently.

• Receive and register claims from policyholders via phone, email, or online portals
• Gather information about the loss, including circumstances, involved parties, and any immediate actions taken
• Document claims accurately and efficiently
• Assess coverage eligibility and inform claimants about their coverage status
• Provide guidance to claimants on the claims process and required documentation
• Coordinate with claims adjusters and other team members to facilitate the investigation and resolution of claims
• Maintain detailed and organized records of all claims interactions and documentation
• Deliver exceptional customer service by addressing claimant inquiries, resolving issues, and providing timely updates on claim status
• Ensure the quality of work is achieved by adhering to established standards and procedures
• Collaborate with team members and other departments to ensure a smooth workflow throughout the claims process
• Stay informed about company policies, procedures, and industry regulations to ensure compliance in all tasks performed
• Participate in training and development opportunities to enhance skills and knowledge related to claims handling and customer service

• Excellent attention to detail, with the ability to manage multiple tasks effectively
• Excellent communication skills, both written and verbal, with a focus on providing exceptional customer service
• Ability to organize work effectively and methodically and as a team and adjust to change driven by business needs
• Ability to maintain a high level of quality in all claims administration activities
• Ability to handle sensitive information with confidentiality and professionalism
• Sound knowledge of claims administration procedures and related systems
• Proficient in Microsoft Office Suite (Excel, Word, PowerPoint) and claims management software
• Ability to work independently and collaboratively in a fast-paced environment

• Excellent benefits package
• Competitive salary
• Opportunities for career growth and development

Chubb is a global leader in the insurance industry, providing a wide range of insurance products and services to individuals and businesses.